General Terms and Conditions

I. Basic provisions

These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the relations between the parties to the Purchase Agreement/License Agreement, with Clatronic CZ & SK, s.r.o. Company ID No. 280 23 609, with its registered office at náměstí Republiky 1068/3, 360 01 Karlovy Vary, registered in the Commercial Register maintained by the Regional Court in Pilsen, Section C, Insert 21767 as the seller (hereinafter referred to as “Clatronic CZ & SK as the “seller”) and on the other hand, the buyer (hereinafter referred to as the “buyer”).

Further information about Clatronic CZ & SK can be found on the website www.clatronic-cr.cz.

The buyer is a consumer or entrepreneur.

A consumer is any person who, outside the scope of his/her business activities or outside the scope of independent exercise of his/her profession, enters into a contract with Clatronic CZ & SK or otherwise negotiates with it.

An entrepreneur is one who independently carries out gainful activity on his own account and responsibility in a trade or similar manner with the intention of doing so consistently for profit. For the purposes of consumer protection, an entrepreneur is also considered to be any person who enters into contracts related to his own business, production or similar activity or in the independent exercise of his profession, or a person acting in the name or on behalf of an entrepreneur. For the purposes of the GTC, an entrepreneur means one who acts in accordance with the preceding sentence in the course of his business activities. If the Buyer states his identification number in the order, then he acknowledges that the rules specified in the GTC for entrepreneurs apply to him.

By placing an order, the Buyer confirms that he/she has become familiar with these GTC before concluding the contract, which form an integral part of the pre-contractual communication contained in Article II, the Complaints Procedure and the Methods of Transport document, and that he/she expressly agrees with them in the wording valid and effective at the time of sending the order.

The Buyer is aware that by purchasing products that are in the commercial offer of Clatronic CZ & SK, no rights to use registered brands, trade names, company logos, etc. of Clatronic CZ & SK or contractual partners of Clatronic CZ & SK arise, unless otherwise agreed in a specific case.

The Buyer will receive a copy of the GTC as an attachment to the order confirmation to the specified email address. The Buyer shall receive an invoice containing the basic details of the contract, including a receipt pursuant to the Sales Registration Act and a tax document, in the form of a link to download the invoice. Buyer agrees to this. Links to the Listed Deeds are sent to the e-mail address specified by the Buyer when ordering, or are available by logging into the Buyer's user profile in the My Clatronic section, subsection My Purchases. If you are interested in receiving a paper invoice, you can use our contact form.

II. Communication before the contract

Clatronic CZ & SK informs that

a. the cost of the means of distance communication does not differ from the basic rate (in the case of internet and telephone connection according to the conditions of the Buyer's operator, Clatronic CZ & SK does not charge any additional fees, this does not apply to the case of contractual transport);

b. requires payment of the purchase price before accepting performance by the Buyer from Clatronic CZ & SK, or the obligation to pay a deposit or similar payment relates to the Buyer's requirements for the provision of specific services, if required and provided;

c. Clatronic CZ & SK does not enter into contracts the subject of which is repeated performance, if it mediates such contracts, the shortest period for which the contract will bind the parties is communicated by the provider of the given performance, including details of the price, or the method of its determination for one billing period, which is always one month if this price is not changed;

d. the prices of goods and services are listed on the website operated by Clatronic CZ & SK, including and excluding VAT, including all fees stipulated by law, however, the cost of delivery of goods or services varies according to the chosen method and transport provider and method of payment;

e. in the event that the Buyer is a consumer, such consumer has the right to withdraw from the contract (unless stated otherwise below), within a period of fourteen days, which runs if:

1. purchase contract, from the date of receipt of the goods
2. a contract involving several types of goods or the supply of several parts from the date of receipt of the last delivery of goods; or
3. a contract for the regular repeated delivery of goods from the date of receipt of the first delivery of goods;
4. whereby they must send this withdrawal to the address of Clatronic CZ & SK or use the Withdrawal Form on the website www.clatronic-cr.cz

 

f. the consumer cannot withdraw from the contract:

1. on the provision of services performed by Clatronic CZ & SK with the prior express consent of the consumer before the expiry of the withdrawal period;
2. the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of Clatronic CZ & SK and which may occur during the withdrawal period;
3. on the supply of goods which have been modified according to the wishes of the consumer or for his person;
4. on the supply of perishable goods as well as goods which have been irretrievably mixed with other goods after delivery;
5. repair or maintenance carried out at a place designated by the consumer at the consumer's request; however, this shall not apply in the case of subsequent repairs other than requested repairs or the supply of spare parts other than requested;
6. on the delivery of goods in sealed packaging that the consumer has removed from the packaging and cannot be returned for hygienic reasons;
7. on the delivery of an audio or video recording if it has broken its original packaging;

 

g. in the event of withdrawal, the consumer shall bear the costs of returning the goods and, in the case of a contract concluded by means of distance communication, the costs of returning the goods if, by their nature, the goods cannot be returned by normal post;

h. the consumer is obliged to pay a proportion of the price in the event of withdrawal from a contract the subject of which is the provision of services and the performance of which has already begun;

i. the contract or relevant invoice will be stored in the electronic archive of Clatronic CZ & SK, while registered users of Clatronic CZ & SK can also access this data in their profile;

j. if the consumer has a complaint, he/she can use the contact form or contact the supervisory authority or state supervisory authority.

III. Contract

1. Conclusion of contract

The Buyer may conclude the contract by accepting the proposal to conclude the contract on the website operated by Clatronic CZ & SK by adding the required performance (goods, service, electronic content) to the cart or if the registered user of Clatronic CZ & SK buys the express. The buyer may be assisted by an employee of Clatronic CZ & SK in concluding the contract, by telephone and by fax or email order. Before the Buyer bindingly confirms the order, the Buyer has the right to change both the required performance, shipping and method of payment, i.e. to check all the data entered into the order. The Purchase Agreement arises when the Buyer sends the order after selecting the shipping and payment method and accepting the order by Clatronic. Clatronic is not responsible for any errors in data transmission. Clatronic CZ & SK shall promptly confirm the conclusion of the contract to the Buyer by means of an informative e-mail to the specified e-mail address.

Attached to the confirmation is the current version of the GTC including the Clatronic CZ & SK Complaints Procedure. The resulting contract (including the agreed price) may be amended or cancelled only upon agreement of the parties or on legal grounds, unless otherwise stated in the GTC.

In the event that the Buyer orders within one order and/or one day goods with a total value exceeding 100,000,- CZK incl. VAT, the system Clatronic CZ & SK will require him to log into the customer profile, except that from such a registered profile at least one contract had to be concluded in the past through the e-shop www.clatronic-cr.cz and this contract was not prematurely terminated by the Buyer.

The concluded contract is archived by the seller for at least five years after its conclusion, but no longer than for the period according to the relevant legislation, for the purpose of its successful performance and is not accessible to third parties that are not involved. Information on the individual technical steps leading to the conclusion of the contract can be seen in these terms and conditions, where this process is clearly described.

2. Delivery of the item of purchase

With the Purchase Agreement, Clatronic CZ & SK undertakes to deliver the item to the Buyer, provide the digital content/license that is the subject of the purchase, and allow the Buyer to acquire the title/license to it, and the Buyer undertakes to take over the item/digital content and pay Clatronic CZ & SK the purchase price.

Clatronic CZ & SK reserves the title to the item and therefore the Buyer becomes the owner only after full payment of the purchase price. Similarly, this rule applies when purchasing a license or service.

Clatronic CZ & SK will hand over the item to the Buyer as well as the documents relating to the item and allow the Buyer to acquire ownership of the item/license in accordance with the contract.

Clatronic CZ & SK will fulfill the obligation to hand over the item to the Buyer if it allows him to dispose of the item at the place of performance and notifies him in time.

If Clatronic CZ & SK is to dispatch the item, hand the item over to the Buyer (the entrepreneur) by handing it over to the first carrier for transport for the Buyer and allowing the Buyer to exercise the rights under the transport contract against the carrier, Clatronic CZ & SK will only hand the item over to the Buyer – the consumer once the carrier has handed it over.

If Clatronic CZ & SK delivers more items than agreed, the purchase contract is concluded for the excess quantity, unless the Buyer rejects them without undue delay.

Clatronic shall deliver the subject of purchase to the Buyer in the agreed quantity, quality and design.

If it is not agreed how the item is to be packed, Clatronic CZ & SK will pack the item according to custom; if not, in the manner necessary to preserve the item and protect it. In the same way Clatronic CZ & SK will provide the item for transport.

With a view to minimizing damage and ensuring trouble-free supply, Clatronic CZ & SK reserves the right to deliver the goods to the Buyer who ordered the goods within one order and/or one day for a total value exceeding CZK 20.000.00 incl. VAT, only after full payment of the total purchase price. Once the Buyer has paid the total purchase price of the purchased goods, Clatronic CZ & SK will ship in accordance with the Buyer's requirements set out in the order.

3. Transition of risk of damage

A thing is defective if it does not have agreed properties. The performance of another item and defects in the documents necessary for the use of the item are also considered defective.

The right of the Buyer from defective performance is based on a defect that the item has when the risk of damage passes to the Buyer, even if it becomes apparent later. The right of the Buyer will also be established by a later defect caused by Clatronic CZ & SK's breach of its obligation.

The buyer inspects the item as soon as possible after the risk of damage to the item passes and is satisfied of its properties and quantity.

Risk of damage passes to the Buyer upon receipt of the item. The same result is if the Buyer does not take over the item, although Clatronic CZ & SK has allowed him to dispose of it.

Damage to the goods arising after the risk of damage to the goods has passed to the Buyer does not affect the Buyer's obligation to pay the purchase price, unless Clatronic CZ & SK caused the damage by breach of its obligation.

If the party delays in taking over the item, the other party has the right to sell the item in an appropriate manner after giving the delayer an additional reasonable period of time to take over. This also applies if the party delays in the payment on which the handover is conditional.

4. Liability of Clatronic CZ & SK

Clatronic CZ & SK is liable to the Buyer that the item is free from defects upon receipt. In particular, Clatronic CZ & SK is liable to the Buyer that at the time the Buyer accepts the item,

a. the item has the characteristics agreed by the parties and, in the absence of an agreement, the characteristics described by Clatronic CZ & SK or the manufacturer or expected by the Buyer with regard to the nature of the goods and the advertising carried out by them;

b. the item is fit for the purpose stated by Clatronic CZ & SK or for which the item of this kind is normally used;

c. is an item in the appropriate quantity, measure or weight; and

d. the case complies with legal requirements.

If the defect becomes apparent within six months of receipt, the item is deemed to have been defective upon receipt.

The Buyer is entitled to exercise the right arising from a defect that occurs in consumer goods within twenty-four months of receipt, unless stated otherwise, but this does not apply to:

a. for an item sold at a lower price due to a defect for which the lower price was agreed;

b. to wear and tear caused by its normal use;

c. in the case of a used item, a defect corresponding to the degree of use or wear and tear that the item had upon receipt by the Buyer; or

d. if it follows from the nature of the matter.

The consumer acknowledges that if gifts are provided together with the goods, it is not possible to exercise the right of defect within 24 months. The consumer may claim rights from defective performance for these gifts only within 14 days from the date of receipt of the goods. The entrepreneur is not entitled to claim rights from defective performance for gifts.

Individual deadlines are specified in the Complaints Procedure.

For the Entrepreneur Buyer, the period for exercising rights arising from defective performance may be adjusted differently, if it is explicitly stated for the given type of goods, the period thus stated shall prevail.

The right of defective performance does not belong to the Buyer if the Buyer knew that the item had a defect or if the Buyer caused the defect himself.

If the item has a defect from which Clatronic CZ & SK is obliged, and if the item is sold at a lower price or a used item, the Buyer is entitled to a reasonable discount instead of the right to replace the item.

5. Material breach of contract

If the defective performance is a material breach of contract, the Buyer has the right to:

a. to remedy the defect by delivering a new item without defect or by delivering a missing item, unless this is unreasonable due to the nature of the defect, but if the defect relates only to a part of the item, the Buyer may only request replacement of the part; if this is not possible, the Buyer may withdraw from the contract. However, if this is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the Buyer has the right to free removal of the defect;

b. to remedy the defect by repairing the item;

c. a reasonable discount on the purchase price; or

d. withdraw from the contract.

The Buyer shall inform Clatronic CZ & SK which right he has chosen upon notification of the defect or without undue delay after notification of the defect. The Buyer cannot change the choice made without the consent of Clatronic CZ & SK; this does not apply if the Buyer has requested repair of a defect that proves to be beyond repair. If Clatronic CZ & SK does not remove the defects within a reasonable period of time or notifies the Buyer that it will not remove the defects, the Buyer may request a reasonable discount from the purchase price instead of removing the defect, or withdraw from the contract.

If the Buyer does not choose his right in time, he has rights as in the case of a minor breach of contract - see below.

The buyer-consumer has the right to a reasonable discount even if Clatronic CZ & SK cannot deliver a new item free of defects, replace its component or repair the item, as well as if Clatronic CZ & SK fails to remedy the situation within a reasonable time or if the remedy would cause significant difficulties to the consumer.

6. Minor breach of contract

If the defective performance is a non-material breach of contract, the Buyer has the right to remove the defect or to a reasonable discount on the purchase price.

Until the Buyer exercises the right to a discount on the purchase price or withdraws from the contract, Clatronic CZ & SK may deliver what is missing or remove the legal defect. Other defects may be removed by Clatronic CZ & SK at its option by repairing the item or delivering a new item.

If Clatronic CZ & SK does not remove the defect in time or refuses to remove the defect, the Buyer may request a discount on the purchase price or withdraw from the contract. The Buyer cannot change the choice made without the consent of Clatronic CZ & SK.

7. Breach of contract in general

The Buyer has the right to deliver a new item or replace a part even in the case of a removable defect, if the item cannot be properly used for repeated occurrence of the defect after repair or for a larger number of defects. In such a case, the Buyer – Consumer also has the right to withdraw from the contract.

Upon delivery of a new item, the Buyer shall return to Clatronic CZ & SK at its expense the item originally delivered (including all accessories supplied).

If the Buyer fails to notify the defect without undue delay after being able to ascertain it during timely inspection and due care, the court will not grant the defective performance right. If there is a hidden defect, the same applies if the defect was not notified without undue delay after the Buyer could have ascertained it with sufficient care, but no later than two years after the delivery of the item.

8. Quality guarantee

By guaranteeing the quality, Clatronic CZ & SK undertakes that the item will be fit for use for the usual purpose or that it will retain the usual characteristics for a certain period of time. These effects also have the indication of the warranty period or shelf life of the item on the packaging or in advertising. A warranty can also be provided for an individual part of the item.

The warranty period runs from the delivery of the item to the Buyer; if the item has been shipped under the contract, it runs from the time the item reaches its destination. If the purchased item is to be commissioned by someone other than Clatronic CZ & SK, the warranty period runs only from the date of commissioning of the item, if the Buyer ordered commissioning no later than three weeks after receipt of the item and duly and timely provided the necessary cooperation to perform the service.

The Buyer has no right under the warranty if an external event caused the defect after the risk of damage passes to the Buyer.

IV. Withdrawal from the contract

1. Withdrawal from the contract by the consumer

The consumer has the right to withdraw from the contract within fourteen days. The period referred to in the first sentence runs from the date of conclusion of the contract and, if the

1. purchase contract, from the date of receipt of the goods;
2. a contract involving several types of goods or the supply of several parts from the date of receipt of the last delivery of goods; or
3. a contract, the subject of which is regular repeated delivery of goods, from the date of receipt of the first delivery of goods.

Clatronic CZ & SK allows the consumer to withdraw by completing and submitting a sample withdrawal form, and Clatronic CZ & SK thus confirms its receipt to the consumer without undue delay in text form.

You can also withdraw by correspondence at:

Clatronic CZ & SK s.r.o.

náměstí Republiky 1068/3

360 01 Karlovy Vary

 If the consumer withdraws from the contract, he shall send or hand over to Clatronic CZ & SK the goods received from Clatronic without undue delay, at the latest within fourteen days of the withdrawal, at his own expense.

The consumer should return the goods complete, i.e. including all supplied accessories, with complete documentation, undamaged, clean, preferably including the original packaging, in the condition and value in which he received the goods.

If the consumer decides to withdraw within the stated period, Clatronic CZ & SK recommends to deliver the goods to Clatronic’s address together with an enclosed cover letter stating the reason for withdrawal from the purchase contract, the number of the purchase document and the bank account number.

The consumer is liable to Clatronic CZ & SK only for any diminished value of the goods resulting from the handling of such goods other than what is necessary with regard to their nature and characteristics.

In the case of cash payment of a credit note, Clatronic may require the presentation of an identification card (ID or passport) in order to prevent damages and prevent the legalisation of proceeds from crime. Clatronic CZ & SK may refuse to reimburse without providing any of these documents.

If the consumer withdraws from the contract, Clatronic CZ & SK shall return all funds received from him under the contract in the same manner without undue delay, no later than fourteen days after the withdrawal.

If the consumer withdraws from the contract, however, Clatronic CZ & SK is not obliged to return the received funds to the consumer before the consumer hands over the goods or proves that the goods were sent to Clatronic CZ & SK.

The consumer acknowledges that if gifts are provided with the goods, the gift agreement between Clatronic CZ & SK and the Buyer is concluded with the condition that if the right to withdraw from the purchase agreement is exercised within a period of 14 days, the gift agreement ceases to have effect and the consumer is obliged to return the related gifts provided together with the returned goods, including everything he has enriched. If these are not returned, these values will be understood as unjust enrichment of the consumer. If unjust enrichment is not possible, Clatronic CZ & SK is entitled to monetary compensation equal to the usual price. In case of withdrawal from the gift agreement, the purchase agreement does not expire and the contracts are considered separately from this point of view.

2. Withdrawal in other cases

The purchasing entrepreneur is not entitled to withdraw from the purchase contract if the value of the purchased goods exceeds CZK 20.000.00 incl. VAT.

If the Buyer is allowed to withdraw from the Purchase Agreement within fourteen days, then the Buyer acknowledges that the returned purchase price may be reduced by what has decreased the value of the goods.

If the Purchaser is allowed to withdraw from the Purchase Agreement within a period of fourteen days and the returned goods are not in their original packaging including all components and accessories, then the Purchaser acknowledges that Clatronic CZ & SK reserves the right to charge for such return of goods in such a way as to compensate Clatronic CZ & SK for the costs necessary to re-sell the goods.

The buyer cannot withdraw from the contract or demand delivery of a new item if he cannot return the item in the condition in which he received it. Not true,

a. if the condition has changed as a result of an inspection to detect a defect in the item;

b. if the Buyer used the item before discovering the defect;

c. if the Buyer has not caused the impossibility of returning the item in an unaltered state by an act or omission; or

d. if the Buyer sold the item before the discovery of the defect, consumed it, or altered the item during normal use; if this was only partially done, the Buyer shall return to Clatronic CZ & SK what he can still return and reimburse Clatronic CZ & SK up to the amount in which he benefited from the use of the item.

If the Buyer fails to notify the Seller of the defect in time, the Buyer loses the right to withdraw from the contract.

In order to protect the Buyer’s rights, if the Buyer is a legal entity and requests payment of a credit note in cash directly at Clatronic CZ & SK’s premises, then the relevant amount will be handed over only to persons authorized to act for the legal entity concerned, i.e. a statutory body, or to a person who shows an officially certified power of attorney, or to a person who is listed as an “administrator” in the Buyer’s profile on the website www.clatronic-cr.cz

V. Information security and protection

The Seller declares that all personal data are confidential, they will only be used to carry out the performance of the contract with the Buyer, marketing actions of the Seller (even those carried out with the Seller's contractual partners) and to check the creditworthiness, credibility and payment behaviour of the Buyer. Based on this examination, a special offer may then be made to the Buyer by the Seller. None of the personal data provided will otherwise be disclosed, provided to a third party, etc. with the exception of the situation related to the distribution or payment system concerning the ordered goods (disclosure of name, account number and delivery address), or special marketing events.

The seller proceeds in such a way that the data subject does not suffer harm to his rights, in particular the right to the preservation of human dignity, and also takes care to protect against unauthorized interference with the private and personal life of the data subject. All personal data that are provided voluntarily by the Buyer to the Seller for the purpose of fulfilling the order, marketing actions of the Seller, checking the creditworthiness, credibility and payment behavior of the Buyer are collected, processed and stored in accordance with the applicable laws of the Czech Republic, in particular Act No. 101/2000 Sb., on the Protection of Personal Data, as amended, in particular name, surname, address, date of birth and/or birth number, telephone number, e-mail address, signature or biometric signature.

The Buyer gives the Seller his consent to collect and process such personal data for the purpose of fulfilling the subject of the concluded purchase contract, use for marketing purposes of the Seller (especially for sending commercial communications, including through third parties, telemarketing, sms) and for the purpose of checking its creditworthiness, credibility and payment behavior, until the Buyer's written statement of disagreement with such processing sent to Clatronic CZ a SK s.r.o., náměstí Republiky 1068/3, 360 01 Karlovy Vary.

The buyer acknowledges that he provides his personal data communicated to Clatronic CZ and SK for marketing purposes to Clatronic CZ & SK voluntarily. The consent to the processing of personal data granted to Clatronic CZ & SK for marketing purposes is valid for 7 years, but no later than until the withdrawal of consent by the Buyer.

As part of the complaint procedure, the following data are required from customers: name, surname, address, telephone number, e-mail and signature or biometric signature. All personal data obtained in this way are processed solely for the purpose necessary for handling the complaint and in accordance with Act No. 101/2000 Sb., on Personal Data Protection, as amended and effective.

The buyer has the right of access to his personal data and the right to correct it, including the right to request an explanation and removal of the defective condition and other legal rights to such data.

Furthermore, Clatronic CZ & SK may process so-called “cookies” in order to facilitate the provision of information society services, in accordance with the provisions of Directive 95/46/ES on the purpose of “cookies” or similar tools and it is ensured that users are aware of the information that is stored in the terminal device they use, Clatronic CZ & SK sets separate cookie terms for this purpose. Users have the option to refuse to allow “cookies” or similar tools to be stored on their end devices, e.g. by running the private browsing functionality in their browser.

Clatronic CZ & SK reserves the right to reject an order placed by the Buyer from a blocked IP address in case the IP address is on the so-called blacklist in order to prevent crime and minimize damage. In case of problems with the order, the Buyer may contact Clatronic CZ & SK using the contact form.

Clatronic CZ & SK reserves the right to use anonymized data about web application user activity to improve its services.

Personal data may be collected by us or third parties, such as Smartsupp.com, s.r.o., ID: 03668681, Tax ID CZ03668681, Milady Horákové 13, 602 00 Brno, for the purpose of faster and more convenient communication between the e-shop visitor and the e-shop.

We also determine your satisfaction with your purchase through e-mail questionnaires within the Customer Verified program, in which our e-shop is involved. We send you these every time you make a purchase from us, unless you refuse to receive them within the meaning of Section 7 (3) of Act No. 480/2004 Sb. on Certain Information Society Services. We process personal data for the purpose of sending questionnaires under the Customer Verified programme on the basis of our legitimate interest, which is to determine your satisfaction with your purchase from us.

For sending questionnaires, evaluating your feedback and analyzing our market position, we use a processor, which is the operator of the portal Heureka.cz; for these purposes, we may transmit information about the purchased goods and your e-mail address. Your personal data is not passed on to any third party for their own purposes when sending email questionnaires. You can object to receiving customer-verified email questionnaires at any time by rejecting further questionnaires using the link in the questionnaire email. If you object, we will no longer send you the questionnaire.

VI.Operating hours

Orders via Clatronic CZ & SK online store: 24 hours a day, 7 days a week.

In case of information system failure or major force Clatronic CZ & SK is not responsible for non-compliance with operating hours.

VII. Prices

All prices are contractual. In the online e-shop www.clatronic-cr.cz there are always current and valid prices, in Czech currency (CZK).
The prices listed for individual products are final, i.e. including VAT, or all other taxes and fees that the consumer must pay to obtain the goods, but this does not apply to any freight, delivery and distance communication charges, which are only quoted within the so-called shopping cart and their amount depends on the Buyer's choice.

If Clatronic CZ & SK purchased the goods from a non-VAT payer and offers them in the category used or new, the price of the goods is assessed without VAT in accordance with the provisions of Section 90 of Act No. 235/2004 Sb., on Value Added Tax. The Buyer acknowledges that this fact can only be reflected in the invoice for the order in question.

However, the Buyer acknowledges that the final prices for the products are quoted after rounding to the nearest whole crown in accordance with the relevant legal regulations. In specific situations, therefore, in the final sum of all purchased products, there may be a slight deviation from the thus stated purchase price, this is due precisely to rounding to the nearest whole crown. A detailed breakdown of the purchase price, including pennies, is always included in the Buyer's basket.

Promotional prices are valid while stocks last when the number of promotional goods is stated or for a fixed period of time.
The original price means the price of the goods for which Clatronic CZ & SK offered the goods in question without taking into account all possible bonuses, marketing campaigns to promote sales and other discounts on the e-shop operated by Clatronic CZ & SK, or the price recommended by the manufacturer or distributor on a non-binding basis.

The Buyer acknowledges that there may be cases when the contract between Clatronic CZ & SK and the Buyer is not concluded, especially if the Buyer orders goods at a price published in error due to an error in the internal information system of Clatronic CZ & SK. Clatronic CZ & SK shall inform the Buyer of such fact.

Clatronic CZ & SK reserves the right to declare the purchase contract invalid if personal data has been misused, payment card has been misused, etc., or due to the intervention of an administrative or judicial authority, the Buyer will be informed of such a procedure. The Buyer acknowledges that in these cases the Purchase Agreement cannot validly arise. 

VIII. Ordering

This price will be stated in the order and in the message confirming receipt of the order.
It is possible to order in the following ways:

a. through the e-shop www.clatronic-cr.cz (hereinafter referred to as the “e-shop”);
b. by e-mail at info@clatronic-cr.cz
c. personally at Clatronic CZ & SK s.r.o., Republic Square 1068/3, 360 01 Karlovy Vary
d. by fax;
e. by telephone.

Orders directly at the premises can be placed at any time during opening hours. All telephone orders for goods can be placed on working days from 08:30 to 16:30.

Clatronic CZ & SK recommends the Buyer to place orders via the e-shop through the registered Buyer profile. In the case of public internet access, the Buyer also recommends logging out of his profile after placing an order.

The buyer will be informed about the exact time of delivery of the ordered goods via e-mail. The length of delivery of the ordered goods and the price of shipping depends on the shipping method chosen by the Buyer in the second step of the order within his basket.

IX. Terms of payment

Clatronic CZ & SK accepts the following payment terms:

1. Online card payment
2. Online bank transfer
3. GoPay wallet
4. Bank transfer
5. Cash on delivery

 

The goods remain the property of Clatronic CZ & SK until full payment and acceptance, but the risk of damage to the goods passes to the Buyer upon receipt of the goods.

The Buyer's billing information cannot be changed retrospectively after placing the order.

Clatronic CZ & SK reserves the right to offer only selected payment methods to the Buyer at its sole discretion.

According to the Act on Registration of Sales, the seller is obliged to issue a receipt to the buyer and is also obliged to register the received sale with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.

X. Conditions of delivery

1. Methods of delivery: Clatronic CZ & SK provides or arranges the following delivery methods:

- PPL

- PPL ParcelShop

- GLS

- Czech Post

Individual modes of transport are offered according to the current availability of individual services and with regard to capacity and commuting possibilities. In case of major forces or failure of the information system Clatronic CZ & SK is not responsible for late delivery of goods.

2. Other conditions

In the event of picking up an order that has been paid for in advance via the Internet, Clatronic CZ & SK or its contractual partner may require the presentation of an identification card (ID or passport) in order to prevent damage and prevent the legalization of proceeds from crime. Without providing any of these documents, Clatronic CZ & SK or its contractual partner may refuse to hand over the goods.

Goods purchased by the buyer-legal entity will be handed over only to the statutory body of the legal entity, or to a person who shows a verified power of attorney, or to a person who is listed as the "administrator" in the buyer's profile on the website www.clatronic-cr.cz. Goods purchased by the buyer-self-employed person will be handed over only upon presentation of a valid identification card (ID or passport).

If the goods will not be handed over in person at the branch and if the goods are purchased by the buyer, who is at the time of purchase VAT payer, and is invoiced at 0% VAT rate, then the place of delivery must be the address of the registered office or establishment listed in the commercial, trade or similar register.

The Buyer is obliged to check the condition of the shipment (number of packages, integrity of the tape with the company logo, damage to the box) immediately upon delivery together with the carrier according to the enclosed shipping note. The buyer is entitled to refuse to accept a shipment that is not in conformity with the purchase contract by the fact that the shipment is, for example, incomplete or damaged. If the Buyer accepts such damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report.

An incomplete or damaged consignment must be reported immediately by e-mail to poskození.zasilky@clatronic-cr.cz, a damage report must be drawn up with the carrier and sent to Clatronic CZ & SK without undue delay. An additional claim of incompleteness or external damage to the consignment does not deprive the Buyer of the right to claim the item, but gives Clatronic CZ & SK the opportunity to prove that there is no conflict with the purchase contract.

3. Contests and prize collection deadlines

In the event that a winner wins in a competition organised by Clatronic CZ & SK, that winner shall claim the prize within 30 calendar days of the date on which the results of such a competition were announced by Clatronic CZ & SK. The winner’s claim to the prize expires in vain at the expiry of this period when the prize is forfeited to the Promoter.

XI.Warranty conditions

Warranty conditions for goods are governed by the Complaints Procedure of Clatronic CZ & SK and the relevant legislation of the Czech Republic. Proof of purchase usually serves as a warranty card (see Complaints Procedure for details).

XIII. Final provisions

Relationships and any disputes arising under the contract shall be settled exclusively under the law of the Czech Republic and shall be settled by the competent courts of the Czech Republic.

Any disputes between Clatronic CZ & SK and the Buyer may also be resolved out of court. In such a case, the Buyer – Consumer may contact an out-of-court dispute resolution entity, such as the Czech Trade Inspection Authority. More information on out-of-court dispute resolution can be found here. Before proceeding to an out-of-court dispute resolution, Clatronic CZ & SK recommends that the Buyer first use the contact of Clatronic CZ & SK to resolve the situation.

The original contract is concluded in the Czech language. If a translation of the contract text is made for the use of the buyer, the interpretation of the contract in the Czech language shall apply in the event of a dispute over the interpretation of the terms.

These General Terms and Conditions, including their parts, are valid and effective from 1 September 2017, and are available at the registered office and premises of Clatronic CZ & SK or electronically at www.clatronic-cr.cz